Terms and Conditions

Effective Date: January 2025

These Terms and Conditions of Sale govern the relationship between LUYU Sàrl, located at Chemin de la Combe 5, 1095 Lutry, Switzerland, and customers purchasing products on the website www.luyudrinks.ch. By placing an order on our website, you agree to the terms outlined below.

1. General Provisions

1.1. These Terms and Conditions apply to all sales of products made via the website www.luyudrinks.ch.
1.2. By placing an order, the customer confirms they have read, understood, and accepted these Terms and Conditions.
1.3. LUYU Sàrl reserves the right to modify these Terms and Conditions at any time. Changes will take effect upon publication on the website.

2. Products

2.1. The products offered for sale are described and presented on the website with the greatest accuracy possible.
2.2. LUYU Sàrl is not responsible for minor differences between the product images displayed on the website and the actual products (e.g., slight color or packaging variations).

3. Prices

3.1. All prices listed on the website are in Swiss Francs (CHF) and include applicable taxes (VAT).
3.2. Prices do not include shipping costs, which will be added to the total order value during checkout.
3.3. LUYU Sàrl reserves the right to modify product prices at any time. However, the price applicable to an order will be the one displayed at the time the order is confirmed.

4. Orders

4.1. Orders are placed exclusively through the website www.luyudrinks.ch.
4.2. The customer must provide accurate and complete information when placing an order. LUYU Sàrl cannot be held responsible for delays or non-delivery caused by incorrect customer information.
4.3. LUYU Sàrl reserves the right to refuse or cancel an order in case of suspected fraud, payment issues, or stock unavailability.

5. Payment

5.1. Payments are processed securely via third-party payment providers. Accepted payment methods are displayed during checkout.
5.2. The total order amount, including shipping costs, must be paid in full before the order is shipped.

6. Shipping and Delivery

6.1. Orders are processed and shipped within 2-5 business days after payment confirmation.
6.2. Delivery is made to the address provided by the customer during checkout.
6.3. LUYU Sàrl is not responsible for delays caused by the shipping provider or for deliveries delayed due to incorrect or incomplete addresses.
6.4. Shipping fees and delivery times are displayed during the checkout process.

7. Right of Withdrawal and Returns

7.1. Customers have the right to return products within 14 days of receipt, provided the products are unopened, unused, and in their original packaging.
7.2. To initiate a return, the customer must contact LUYU Sàrl at info@luyudrinks.ch with proof of purchase and reason for return.
7.3. Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a defective or incorrect product.

8. Liability

8.1. LUYU Sàrl is not liable for any indirect or consequential damages resulting from the use of its products.
8.2. In any case, LUYU Sàrl‘s liability is limited to the total value of the order.

9. Privacy

9.1. Customer data is collected, processed, and stored in accordance with our Privacy Policy.
9.2. By placing an order, the customer consents to the use of their data as necessary to process the order and manage the customer relationship.

10. Governing Law and Jurisdiction

10.1. These Terms and Conditions are governed by the laws of Switzerland.
10.2. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Lausanne, Switzerland.

11. Contact Information

For any questions or concerns, please contact us:

LUYU Sàrl
Chemin de la Combe 5
1095 Lutry, Switzerland
Email: info@luyudrinks.ch
Phone: +41 79 514 15 59